Returns/Cancellation Policy/Policies

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All deposits for our courses are noN refundable. Full payment needs to be made 5 working days before the course commences.


our tutor has the right to refuse the course of the learner does not pay. It takes our website 5 working days to process payments. We also have to pay the venue/tutor and make sure we have the correct products in stock for the training sessions 


Please note;

Full payment of course can not be refunded 48 hours before your course. Please contact your tutor and we will do our best to change this date. We do pay tutors for sessions so a tutor session will need to be deducted off this payment before booking the next course you will need to pay £150 extra to cover our self employed tutor wage.

courses booked that are online/in house need to be completed within 2 months. Assignments need to be completed on time. If students have any problems on the days training with content or learning they need to address this on the day so that our tutors can accommodate. 

All added extra sessions for courses are charged at £150. If you feel like you need extra support this needs to be booked and paid in full within 2 months of your course finishing. Unfortunately we can not offer refresher courses any longer that 12 months after your course was completed. We do feel that the whole would need to be completely refreshed. 

Please email if you require assistance